Welcome to Gwadar Point ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this policy carefully. By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
Account Information
- Full name, email address, and phone number
- Password (stored in encrypted/hashed format only)
- Profile picture and personal details
- Delivery address and location information
Location Data
- Precise GPS location — only when you grant permission and only for delivery tracking or driver features
- Approximate location for showing nearby services and products
Device & Usage Data
- Device type, operating system version, unique device identifier
- App usage patterns, search queries, and browsing history within the app
- Crash logs and diagnostic information
- Firebase Cloud Messaging (FCM) token for push notifications
Media & Communications
- Photos and images you upload (via Camera or Gallery — with your permission)
- Voice and video call data (microphone/camera access — with your permission)
- Chat messages between buyers, sellers, and drivers
2. How We Use Your Information
- Service Delivery: To process orders, manage deliveries, connect buyers with sellers
- Communication: Order updates, notifications, promotional offers
- Location Services: Real-time driver/delivery tracking (only with permission)
- Authentication: OTP-based two-factor authentication via SMS
- Analytics: To improve App performance and user experience
- Legal Compliance: To comply with applicable Pakistani and international laws
3. Permissions We Request
- Camera: To take product photos and enable video calls
- Photo Library / Storage: To upload images from your device
- Microphone: For voice and video calling features between users
- Location (Fine & Coarse): For delivery tracking and map features
- Notifications: To send order alerts and important updates
- Internet: Required for all features to function
- Bluetooth: For audio device selection during calls
All permissions are optional unless required for a specific feature. You can revoke permissions at any time in your device Settings.
4. Data Sharing & Third Parties
We do NOT sell your personal data. However, we may share limited data with:
- Firebase (Google): Authentication, analytics, push notifications, and real-time database
- Cloudinary: Cloud storage for user-uploaded images
- Delivery Partners & Drivers: Your name, address, and phone for order delivery
- Law Enforcement: Only when legally required
5. Data Security
- HTTPS / SSL encryption for all data in transit
- Passwords are hashed using industry-standard algorithms (bcrypt)
- JWT-based secure session management
- Firebase Security Rules for database access control
- Regular security audits of our backend systems
6. Data Retention
- Account data is retained while your account is active
- After account deletion, personal data is removed within 30 days
- Transaction records may be retained for up to 7 years for legal/tax compliance (anonymized)
- Chat messages are deleted along with your account
7. Account Deletion
You can delete your account and all associated data at any time. Account deletion is permanent and irreversible.
To delete your account:
- Open the App → Go to Profile → Settings → Delete Account
- Or visit our account deletion page below:
🗑️ Request Account Deletion
8. Your Rights
- Access: Request a copy of all data we hold about you
- Correction: Update or correct any inaccurate personal information
- Deletion: Request complete deletion of your account and all personal data
- Portability: Request your data in a portable format
- Opt-Out: Unsubscribe from marketing notifications at any time
9. Children's Privacy
Gwadar Point is not intended for users under the age of 13 years. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has used our App, please contact us immediately and we will delete their information.
10. Changes To This Policy
We may update this Privacy Policy periodically. If we make significant changes, we will notify you via in-app notification or email. Your continued use of the App after the update constitutes acceptance of the revised policy. We encourage you to review this policy regularly.
11. Contact Us
For any privacy-related questions, data requests, or to exercise your rights:
12. Legal Compliance
This Privacy Policy is designed to comply with Google Play Store Developer Program Policies, GDPR (where applicable), and relevant Pakistani data protection regulations. By using this App, you consent to this policy.